Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that looks off, or just want to tell us how we're doing? This page explains the best way to reach the team behind Best Casinos Canada and what you can expect once you do.
The Best Way to Reach Us
Email is the most reliable channel for getting a response from a real person on our team. Write to us at [email protected] and we'll aim to get back to you within two working days. If your message is about a specific casino brand, a bonus offer, or a page on retrofitme.com, include the link or the name of the operator so we can find the right context quickly.
What We Can Help With
- Questions about our reviews — If you want more detail on how a specific brand from our rankings compares on payout speed, game selection, or Canadian dollar support, ask us directly.
- Corrections — Bonus terms, licensing details and payment options at Canadian online casinos change often. If something on the site looks out of date, flagging it helps us keep our comparisons accurate for the next reader.
- Suggestions for coverage — If there's a new Canadian-facing casino, a payment method, or a topic around gambling sites in Canada you think deserves attention, we're happy to hear the pitch.
- Partnership or editorial enquiries — If you represent an operator, a software provider, or a payment platform and want to discuss working with us, tell us who you are and what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, say so in your message. We'll point you towards support resources rather than leaving you to search alone.
How We Rank and Review, in Brief
Because a lot of the messages we get are about our rankings, it's worth explaining the short version here: our editorial team assesses Canadian online casinos on factors that matter for payouts specifically, things like withdrawal processing times, the range of Canadian dollar payment methods, licensing standing, and the clarity of bonus terms. Commission from an operator, where it exists, never buys a higher position on our list — it's disclosed separately and kept apart from the rating itself. If you think we've got something wrong on this front, that's exactly the kind of message we want to receive.
What Happens After You Send a Message
Every email is read by someone on our team, not an automated system. We won't send a canned reply and call it done. Depending on the enquiry, we may ask a follow-up question before we can give you a useful answer, particularly for anything involving account issues at a specific casino — for those, the operator's own support team is usually faster since we don't hold account details or manage deposits and withdrawals on anyone's behalf.
If your question is about a casino site outside Canada, note that our coverage here is focused on operators serving Canadian players; for UK-facing options we also cover trusted non-GamStop casinos separately.
Before You Write In
A few quick checks can save you a round trip:
- If your question is about a bonus offer, check the terms listed beside that offer on our site first — wagering requirements, minimum deposits and expiry windows are usually the detail people are asking about.
- If it's about account access, verification, or a delayed withdrawal at a specific casino, contact that operator's support team directly, since we can't act on your behalf with any brand.
- If it's feedback on our content or ratings, the more specific you can be, the faster we can act on it.
We appreciate you taking the time to read our coverage of Canadian online casinos, and we mean it when we say reader feedback shapes what we publish next. Send us a message whenever something's on your mind — we're listening.